Shipping Policy

We currently ship our products across India to all serviceable PIN codes through our trusted courier and logistics partners.

• Orders processed within 1–2 business days after successful payment confirmation or COD confirmation
• Orders placed on Sundays or public holidays processed on next business day
• During festivals/sales/high-demand periods processing times may be slightly longer

Estimated delivery timelines are:

• Shipping charges displayed during checkout before payment
• Free Shipping may be offered on selected products or orders above a specified purchase value as announced on website

Once your order has been shipped, you will receive:

• Order confirmation
• Shipment confirmation
• Tracking ID / AWB Number
• Courier partner details

Our courier partners will make reasonable delivery attempts. If delivery is unsuccessful due to:

• Incorrect shipping address
• Incorrect mobile number
• Customer unavailable
• Refusal to accept delivery

• COD may be available for selected locations and eligible orders
• Panchal Organic Farm reserves the right to enable or disable COD for certain PIN codes, products, or order values without prior notice

If you receive a damaged package, tampered package, incomplete order, or wrong product, please contact us within 48 hours of delivery with:

• Order ID
• Photos of the package and product
• A brief description of the issue

While we strive to deliver every order on time, delays may occur due to:

• Weather conditions
• Natural disasters
• Public holidays
• Government restrictions
• Transport disruptions
• Courier partner delays

• Customers are responsible for providing accurate shipping details
• Panchal Organic Farm is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information