Privacy Policy
Effective Date: 25 July 2026
Welcome to Panchal Organic Farm. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.
Information We Collect
Personal Information
- Full Name
- Mobile Number
- Email Address
- Shipping & Billing Address
- PIN Code
- Payment Details
- GST Number
Order Information
- Products Purchased
- Order Value
- Order History
- Delivery Status
- Return & Refund Information
Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Cookies and Analytics Data
How We Use Your Information
- Process and deliver your orders
- Verify payments
- Provide customer support
- Send order confirmations and shipping updates
- Respond to enquiries
- Improve our website and customer experience
- Prevent fraud and unauthorised transactions
- Comply with legal obligations
- Send promotional offers (only with your consent where required)
Payment Security
We do not store your debit card, credit card, UPI PIN, or net banking credentials. Payments are processed through Razorpay, PhonePe, Cashfree, PayU, and other authorised payment providers.
Cookies
We use cookies and similar tracking technologies to:
- Improve website functionality
- Remember your preferences
- Analyse website traffic
- Personalise your shopping experience
- Measure marketing performance
You can disable cookies through your browser settings, but this may affect your website experience.
Information Sharing
We do not sell or rent your personal information. We share your information only with trusted service providers:
- Courier and logistics partners
- Payment gateway providers
- Website hosting providers
- Marketing and analytics platforms
- Government authorities where required by law
Data Security
We implement reasonable administrative, technical, and organisational security measures to protect your personal information from:
- Unauthorised access
- Misuse
- Loss
- Alteration
- Disclosure
Marketing Communications
With your consent, we may send you:
- Promotional emails
- WhatsApp updates
- SMS offers
- Product launches
- Discount campaigns
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
Data Retention
Your personal information is retained only as long as necessary to fulfil orders, meet legal and tax obligations, resolve disputes, and enforce our agreements.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw marketing consent
- Request a copy of your personal data
- Lodge a complaint with the appropriate authority
Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Third-Party Services
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.