Return & Refund Policy

Effective Date: 25 July 2026

At Panchal Organic Farm, customer satisfaction is our priority. As we deal in food products, we follow strict quality standards to ensure that every order reaches you in the best condition.

Return Eligibility

Due to the nature of food products, we do not accept returns once an order has been delivered, except in the following cases:

Wrong product delivered
Product received in a damaged or leaking condition
Product received is expired
Product is missing from the order
Package has been tampered with before delivery

To be eligible for a return or replacement, you must notify us within 48 hours of receiving your order.

How to Request a Return or Replacement

To request a return or replacement, please contact us with the following details:

Your Order ID
Your Name and Contact Number
Photos or videos clearly showing the issue
A brief description of the problem

Email: Panchalorganicfarm@gmail.com

Phone: +91-7862909667

Our team will review your request and respond within 2–3 business days.

Non-Returnable Items

The following items are not eligible for return or refund:

Opened or used food products
Products damaged due to improper storage after delivery
Orders returned without prior approval
Products purchased during clearance or special sale offers (unless damaged or incorrect)
Orders where the customer has provided an incorrect shipping address

Replacement Policy

If your request is approved, we may offer:

A replacement product subject to availability, or
A full refund if a replacement is not available

Replacement orders will be dispatched within 3–7 business days after approval.

Refund Policy

Refunds for prepaid orders will be processed to the original payment method
Refunds will be processed within 5–7 business days after approval
The time it takes for the refund to reflect in your account depends on your bank or payment provider
For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI

Order Cancellation

Before Shipment

Orders may be cancelled before they are shipped. If payment has already been made, a full refund will be initiated.

After Shipment

Once an order has been shipped, it cannot be cancelled.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery along with supporting photos or videos. After verification, we will arrange a replacement or refund at no additional cost.

Failed or Duplicate Payments

If your payment is deducted but your order is not confirmed, the amount is generally refunded automatically by your payment provider within 5–7 business days. If the refund does not appear within this time, please contact us with your transaction details, and we will assist you.